Privacy Policy
Last updated: [01.08.2025]
At Cupid & Bloom Matchmaking Agency, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Who We Are
Cupid & Bloom Matchmaking Agency
Based in Wokingham, Berkshire
Contact: info@cupidandbloom.co.uk | 07770 734178
What Information We Collect
When you register your interest or sign up for our services, we may collect:
Contact details: Name, email address, phone number, location
Personal information: Age, occupation, relationship history, interests, preferences
Questionnaire responses: Information about what you're looking for in a partner
Verification information: As required for background checking
Communication records: Notes from consultations and feedback from introductions
Why We Collect This Information
We collect and use your information to:
Provide our matchmaking and social circle services
Find compatible matches based on your preferences
Arrange introductions at suitable venues
Provide ongoing support throughout your membership
Verify members for safety and peace of mind
Communicate with you about our services
Improve our services based on feedback
How We Store Your Information
All personal data is stored securely using password-protected systems
Only authorized Cupid & Bloom staff have access to your information
We use industry-standard security measures to protect your data
Your information is stored confidentially and treated with the utmost respect
How Long We Keep Your Information
Active members: We retain your information for the duration of your membership plus 12 months
Enquiries/non-members: We keep basic contact details for up to 24 months
After this period: Information is securely deleted unless you've requested otherwise
You can request deletion of your data at any time (see Your Rights below)
Sharing Your Information
We will NEVER:
Sell your personal information to third parties
Share your details with other companies for marketing purposes
Disclose your information without your explicit consent
We will ONLY share information when:
Arranging an introduction between matched members (with your permission)
Required by law or legal process
Necessary for background verification services (with your consent)
Your Rights Under GDPR
You have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Ask us to correct any inaccurate information
Deletion: Request that we delete your personal information
Restriction: Ask us to restrict how we use your data
Portability: Receive your data in a portable format
Objection: Object to how we process your data
Withdraw consent: Withdraw your consent at any time
To exercise any of these rights, contact us at info@cupidandbloom.co.uk or call 07770 734178.
Cookies
Our website may use cookies to improve your browsing experience. These are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser.
Third-Party Services
We may use third-party services for:
Website hosting
Email communications
Payment processing (if applicable)
These providers are carefully selected and required to protect your data in accordance with GDPR.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
Mel Hampshire
Cupid & Bloom Matchmaking Agency
Email: mel@cupidandbloom.co.uk
Phone: 07770 734178
Complaints
If you're unhappy with how we've handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113
By using our services, you acknowledge that you have read and understood this Privacy Policy.